The player from India, who had been verified the previous year, faced delays as the casino requested re-verification. Despite uploading documents 15 days earlier, the verification process remained incomplete, preventing him from withdrawing funds. We contacted the casino for clarification, and after some back and forth, the player's documents were finally verified. The player then requested account closure due to gambling addiction, which was eventually completed by the casino after our repeated requests. The complaint was closed as the player stopped responding.