The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had advised the player to provide all the necessary documents for KYC verification and to wait for the standard 14-day processing period. The player had provided all required documents promptly. After some time, the player reported that the issue had been resolved and expressed satisfaction with the casino's response. Consequently, we marked the complaint as 'resolved'.
Rajabets Casino - Player’s winnings haven’t been received yet.
Amount: 196,472 INR
Rajabets Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Rajabets Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Dear Casi4321,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Hi Kristina,
No, I don’t received!
Even my account is on same stage from last 16days. It’s still showing in waiting.
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6 months ago
Thank you for your reply, Casi4321. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
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6 months ago
im always providing all the required documents within same day they asking. 1st documents was provided in 20APR24.
they are intensely rejected many documents without any issues. I provided 2nos ID cards. 2nos Bank statements.
my Selfie and ID already approved.
10-05-24 I again uploaded my phone bill and bank statement. It’s showing waiting…
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6 months ago
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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6 months ago
Dear Casino Guru Team,
thank you your support!
my issue is resolved, it was time taking but very happy for Rajabets response. Thank you. I’m very happy. Nice experience with Rajabets.
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6 months ago
Dear Casi4321,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
