HomeComplaintsRajabets Casino - Player’s winnings haven’t been received yet.

Rajabets Casino - Player’s winnings haven’t been received yet.

Amount: 196,472 INR

Rajabets Casino
Safety Index:Above average
Submitted: 26 Apr 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 7h 31m 18s

Case summary

2 days ago

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.

Private
Private
1 week ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
1 week ago

Dear Casi4321,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Public
Public
3 days ago

Dear Casi4321,

Have you received your withdrawal from the casino yet?

Public
Public
2 days ago

Hi Kristina,


No, I don’t received!

Even my account is on same stage from last 16days. It’s still showing in waiting.

Casino Guru is examining the case

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