The player from India had been waiting for four months for verification to be completed. Despite multiple requests for additional information, the player failed to respond to the Complaints Team's inquiries. Consequently, the complaint was rejected due to lack of communication from the player.
Rajabets Casino - Player’s verification has been delayed.
Amount: 65,000 INR
Rajabets Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Hello billabharath1991,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
