Rajabets Casino - Player’s large withdrawal is delayed by verification process.

Dear moksh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

It’s been almost a week since I submitted the documents and all of them are in right format and the the ones that were requested.

Thank you very much for your reply, moksh. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have sent you the email. What other details you require from me as I have already provided everything

Although I received an email from you, it didn't contain the information I requested - the communication between you and the casino. Could you please forward it so we can proceed with this complaint?

I have forwarded you one of the chat transcripts that I had saved. Though you should be able to look up the records and find my name a few times. That being said, it is not about what support responds back with for my query, but about why such a big delay in verification once I won.

I just forwarded you another one if that matters. Support is not the main concern but how Rajabets isn’t allowing users to withdraw their winnings and hiding behind KYC verification.

I read on many other forums regarding other players facing this very issue as soon as they win big.

Thank you very much, moksh, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear moksh,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Rajabets Casino representative to join this conversation and participate in resolving this complaint.

Dear Rajabets Casino,

Could you please state why the player's account has not yet been verified?

Thank you in advance for providing the information.

Kind regards,

Stefan

Any update on this?

Dear moksh,

The casino has seven days to respond to the complaint. Let's wait for their official statement.

Your patience is much appreciated.

Kind regards,

Stefan

Still no update? What’s next?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have received calls from Rajabets asking me to take the complaint back and post positive reviews for them if I want to make a withdrawal. This clearly speaks of the scam that they are running wherein if you win, withdrawals will be blocked for you.

This complaint was posted weeks after my verification was kept pending and their support wasn’t giving concrete responses.

@stefan Is there anything else that can be done?

Hello Casino Guru and Moksh,

The user is required to provide documents for verification, there are still missing documents requested from the user.

Dear moksh,

Could you provide the casino with the necessary documents and let me know here, once you do that?

Thank you very much for providing the information in advance.

Kind regards,

Stefan

Stefan, please check the screenshot that I had shared with you. I had provided all the documents to Rajabets and they had approved them as well last week but still won’t allow me to withdraw till I post positive comments.

Them asking for documents is all a sham

Dear moksh,

Please provide the casino with all the documents they require. Without your cooperation, it will take longer to resolve the complaint.

Thank you very much in advance.

Please let me know once you send the documents to the casino.

Kind regards,

Stefan

here is a snip of proof that I have provided all the requested documents, which post my calls with Rajabets last week were verified as well, yet they are not allowing me to withdraw.

Stefan, why were my previous comments made private? I want to ask if Casino Guru has even once asked their representatives to act in good faith or even question their FairPlay.

Since I shared this same proof with you last week, would you like to share what action was taken on the basis of this?

Dear Rajabets Casino,

Could you specify which documents are missing to provide? It seems like the player has provided all the documents based on the player's screenshot.

I am looking forward to your response.

Kind regards,

Stefan

Hello Dear Moksh,

You are required to provide a bank statement of your bank account in which you made a deposit and a withdrawal request. Please note that the bank statements shall cover the last 3 months.

Dear moksh,

Could you provide the casino with the bank statement from the last three months and let me know once you do that?

Thank you very much in advance for providing the information.

Kind regards,

Stefan

There is no mention of providing Bank statements for KYC verification on your app. Aadhar that I had shared has the proof of my identity and my address.

Stefan, they are just trying to delay the process by taking 7 days to respond everytime and introducing new processes to save some face. This is just ridiculous.

Dear moksh,

Without your cooperation, we cannot continue with the verification of your account.

I kindly ask you to provide the casino with the bank statement from the last three months.

Please, let me know once you provide the casino with the document.

Kind regards,

Stefan

Stefan, I would be fair if you ask Rajabets as well for their cooperation and FairPlay and call out their scam.

Anyways, I have uploaded my bank statement for three months.

lets wait for a month for them to respond and what new excuse they will give for not allowing me withdraw my earnings

Dear Rajabets Casino,

Could you review the provided document by the player and give us a statement?

I am looking forward to your response.

Kind regards,

Stefan

Hello Moksh and Casino Guru

The user has failed the verification process, users last deposit of 600 INR will be available for his balance to withdraw as a refund.

Dear Rajabets Casino,

Could you state why the player hasn't passed the verification process?

I am looking forward to your response.

Kind regards,

Stefan

This is exactly I was expecting from these scammers. They have been doing the same to all other users as well.

Verifications is just an excuse to loot the winnings of the users.

SCAMMERS

Hello Stefan,

Relevant details were shared with you. As per the examination made on the user's documents, the user has failed the verification process, The user's last deposit of 600 INR will be available for his balance to withdraw as a refund. The user did not provide the correct statement which belongs to the account he made a transaction request to.

Best Regards,

Team Rajabets

Dear moksh,

Does the bank account belong to you where you have requested a withdrawal?

Is there any reason why you have provided a different bank statement?

I am looking forward to your response.

Kind regards,

Stefan

the Bank account belongs to me and is linked to my Aadhaar and PAN Card. The statement was correct as well with all the details they had earlier requested. This is just a stupid excuse for stealing my money.

If you google, Bank statements are not even an accepted KYC method nowadays but they just wanna keep my money, so they will utter anything to block me from withdrawing my money.

Dear moksh,

The casino has requested a bank statement from the bank account to which you requested a withdrawal. Do you have access to that bank account?

I am looking forward to your response.

Kind regards,

Stefan

The statement that I shared is the one from which I would like to make the withdrawal if allowed. This is my bank account and KYC verified.

They have come up with new drama of bank accounts now. What possibly could be the issue with the bank statement that I presented to them.

This pretty much looks like giving one excuse after another in order to not let me withdraw, like they have done to many other users who have reported the same issue on Casino Guru and many other forums.

Stefan, do you have any authority to make a right here?

Dear Rajabets Casino,

I haven't received any relevant information from you. Could you resend it to my email address stefan.m@casino.guru?

Thank you very much in advance for providing the information.

Kind regards,

Stefan

Dear moksh,

We have discussed the case outside of the complaint thread, and it appears that you have provided a bank statement from a different bank account than the bank account you withdrew funds to. I would like to ask you to provide the casino with the original and correct bank statement.

Thank you very much in advance for providing the information.

Kind regards,

Stefan

The provided bank statement is my bank account statement and is absolutely correct.

And just to be clear, I haven’t any funds till now as they have blocked the withdrawal option even though Verification is completed

Hello Moksh,

Until you don't provide the casino with the correct statement from an account where you requested a withdrawal, your account will remain blocked. As the bank account numbers do not match, you must provide the correct bank statement. If you fail to provide the casino with the necessary documents, the complaint will be closed as "rejected".

I appreciate your understanding.

Dear moksh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.