HomeComplaintsRajabets Casino - Player's document verification is delayed.

Rajabets Casino - Player's document verification is delayed.

Amount: 140,000 INR

Rajabets Casino
Safety Index:Above average
Submitted: 16 Apr 2024
Case opened Current status

Waiting for player to reply

0d 22h 4m 7s

Case summary

6 days ago

The player from India is experiencing issues with Rajabet casino, which he alleges is unresponsive to requests for document verification, thus preventing him from withdrawing his funds.

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1 week ago

Guys Don’t play here rajabet is big fraud scam site to play. They are never verify your documents and when you ask them to verify they don’t give response to you.

they are not verifying my documents and no withadrawl

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1 week ago

Dear bhokare1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina


Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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6 days ago

Dear bhokare1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

bhokare1990 has 0d 22h 4m 7s to reply

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