HomeComplaintsRajabets Casino - Player believes that their withdrawal has been delayed.

Rajabets Casino - Player believes that their withdrawal has been delayed.

Amount: 6,000 INR

Rajabets Casino
Safety Index:Above average
Submitted: 10 Aug 2024 | Case closed : 05 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had extended the response time by 7 days for further communication. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated and was subsequently rejected.

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4 months ago

I played on rajabets and got happy winning results i have deposited more than 1 lac and unfortunately kyc triggered and i submitted all the documents but still raja bets is not verifying them it is stuck on waiting as i checked interent they don’t solve the problem until the complaint is submitted

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4 months ago

Dear owaiskhanowi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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4 months ago

No kyc triggered to my account as we all know rajabets takes months to verify that’s why i want to talk to you rajabets assistant

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4 months ago

Dear owaiskhanowi,

Have you received your withdrawal from the casino yet?

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3 months ago

Dear owaiskhanowi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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