Rajabets Casino - Player believes that their withdrawal has been delayed.

Hi there,

My name is shankar and am from India.

Ve been using rajabets for over a year now and there wer no issues.

Deposits wer quick and withdrawals wer fast enuf.

Everythng was fine last month also i made a withdrawal of 50k, wch hpnd in 30minutes, but now I won 5lakh and dey r askin me for kyc i ve submited the documnts out of 3, 2 of the documnts ve been verified and the rest is stil pending, verifcation never used to hpn, but nw since i ve won dey r tryng to do dis, i jus wana withdraw my funds frm them. Its been lik 4 days npw and stil d same.

.no respond on the email or no support frm the chat, dey dont ve a contact number also.

Kindly help me out here🙏🙏

Dear shankarjessie22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Tysm for responding😇

I ve won 5lakhs i dont wnt 5 lakhs jus giv me 3lakhs nd dey can keep the rest..i jis want my money.

I am not able to withdraw as the verification is stil nt done, dis never hpnd, i have withdrewn 50k last mnth witot verification, bt y now is my question, verifications are done al together, bt mine two documnts are verfied bt the reat r pending.

Kindly help me to sort this out at the earliest🙏🙏😖😖

Helo there its been 12days since i uploaded my documents, aadhar card front and back was verified instantly but selfie is not yet verified and am nt able to withdraw due to this, kindly help me out here, i uploaded the documnts on 1st of october 2023 and today is 12th oct 2023, I request casino guru and rajabets to please sort out this.

Dear shankarjessie22,

Have you received your withdrawal from the casino yet?

Helo Kristina, ty for the reply, i have not got the withdrawal, nor my account is verified it is been 14 days as ok tody, please do sumthng and help me out here🙏

They are not verifyng the account, my aadhar card is verified but my selfie is not verified, kindly help me with this so that i can withdraw the money.

But is been more than 14dys and the account is nt verified, kindly help me out here🙏🙏

Helo there its been 17days now since my account is not verified, kindly help me Team Casino guru🙏🙏🙏

Thank you very much, shankarjessie22, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you shankarjessie22 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rajabets Casino for their help in resolving this complaint. We would like to know why is this verification process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello there,

Thank you soo much Peter for takin up this issue, waiting to hear frm Rajabets.

Hopefuly this wuld be sorted out at the earliest.

🙏🙏🙏

I would still love to play in Rajabets as the verification is the delayed part, once my account is verified, i will continue playng with them.

Kindly sort this out.

🙏🙏

Helo there, its been 20days now and my account is still not verified, please help me casino guru team and rajabets team, kindly look into this and sort this out asap.

🙏🙏🙏

Helo there its been 22 days now since my account is not verified, kindly help me Team Casino guru and Rajabets🙏🙏🙏

Hello Shankar and Casino Guru,

Mr Shankar has to provide further documents. The user has to provide the bank statement of the account that he made deposits from and, also the user has to provide bank statements of the account that he made withdrawals, and withdrawal requests to.

Helo there,

Thank for replying, rajabets and casino guru team.

I have sent the mail with statements and I have uploaded in the website to.

I have mentioned everythng in the email along with the passwords in the pdf.

Kindly look into it and verify my account at the earliest.

Thanking rajabets and casino guru for the great support.

Waiting to hear from you.

🙏🙏

Helo Rajabets,

Can i get a response at the earliest as its already been 24days as of now, and I still wanna play with yall kindly complete my verification so that i can start playng.

Kindly help me out here, Casino Guru and Rajabets.

🙏🙏

Helo there, its been 27days kindly verifiy my account team Rajabets.

Kindly help me with this Casino Guru team.

Helo Rajabets,

Can i get a response at the earliest as its already been 28 days as of now, and I still wanna play with yall kindly complete my verification so that i can start playng.

Kindly help me out here, Casino Guru and Rajabets.

🙏🙏

Dear shankarjessie22, I have contacted a casino representative and asked if there still is any issue with your verification, they should get back to us soon.

Just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 800 complaints simultaneously, necessitating thorough investigation and analysis for each case. Sending daily messages will not expedite the process; in fact, it may have the opposite effect.

Tysm for ur time, Peter.

I understnd and am sorry about this, I was just worried about it, hence I thught this would help me, cos its been lik 28days as of now.

Ty again, waiting for the casino to reply.

Thanks for the support Peter.🙏🙏

Hello Casino Guru and Shankar,

The user has provided requested documents recently, the documents are under review at the moment. It will be checked and processed accordingly. The user can track the status on his profile.

Helo Rajabets,

Thank you soo much for the reply.🙏🙏

Kindly process this at the earliest as it is already been 29days as of now, and I ve sent all the required documents and statements accordingly, I ve uploaded the same on the website as well as, I ve sent email also, kindly verify the account at the earliest, as am willing to continue playng in Rajabets for a long time, verification is the only issue am facing, rest everythng was fine, kindly verify it at the earliest, would really be of great help🙏🙏.

Thank you, Casino Guru Team and Peter for your support.🙏🙏

Waiting to hear from Rajabets and waiting for my account to be verified.

🙏🙏

Hi Rajabets,

Kindly verify my account is already been over a month now, still waiting for your reply.

Team Casino Guru, kindly look into it.

🙏🙏

Hello Shankar,

Your bank statements which you have provided recently are under investigation, they will be processed accordingly. You can check the status on your profile.

Helo Rajabets,

Its already been more than 2 weeks since I submitted the required statements, how much longer will it take?

Please consider this as an priority and verify my account at the earliest.

Kindly giv me a TAT for the same

Team Casino Guru and Peter, kindly look into it, as its already been over a month now and its been more than 2 weeks, since i submitted the documnts, kindly help me to resolve this at the earliest.

Kindly giv me a TAT for the same.

Heloo Rajabets,

Thank you soo much, my account is verified now, thank you for looking into it and solving it, I thank, Ms.Taniya who helped me out in this, thank you soo much.🙏🙏

Will continue with playing in Rajabets for a long time.

Team Casino Guru and Peter,

Thank you for your support in helping me out.

Thanks again😇😇🙏🙏

Dear shankarjessie22, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Helo Peter,

Thanks for the confirmation.

Yes the withdrawal is in process, will update you once it is done.

Dear shankarjessie22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.