Rainbow Spins Casino - The player's verification is stuck.

This casino will not verify my account. I've uploaded 20 photos and all been rejected. I've sent no end of emails and was told they needed a photo of my bank card with middle 8 digits concealed which I've sent and still rejected. I am so angry now as they are able to accept my deposits but yet when they have to pay up its made virtually impossible. They owe me £300 which I won with my deposited money not a bonus so they should legally pay up. I wish I'd have seen all the bad reviews before even paying anything into this so called casino. They are just thieves.

Hello Cheryl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rainbow Spins Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? When was the last time the casino responded to you in any way? Did the casino ever explain the long delay in the verification?

Looking forward to your answer.

Regards,

Nick

Hi Nick, I started uploading my photos and documents on 29/03/22 I've uploaded so much it's got beyond a joke especially when they are happy to take my deposits via PayPal. I had my last response from the casino earlier this week which is a generic response despite me asking exactly what it is they need. It's so frustrating because they have no live chat and the email response is slow and very poor. I've stuck with trying to get my winnings out of principle because they were happy to take my money. I'm even considering reporting the casino to gambling commission.

The casino have explained nothing and are so unhelpful. The last non generic email I received stated I needed to send a photo of my bank card with middle 8 digits concealed which I then sent for it to be refused. I'm at a loss.

Hello Cheryl,

Could you please sum up which documents are already accepted and which are still missing or being rejected before we would try to get in touch with the casino?

Hello cherylholodnyj,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.