Rainbow Spins Casino - The player's verification failed.

I have had an account for a while now. I withdrew £200 and had re- verify my identification. This was verified then account excluded by the site which they emailed saying due to affordability. The identification I sent did not show income coming in as that is paid into a spererate account so feel this is awrongly justified action. Also, I have not recieved my winnings which lawfully should be refunded as I have not broken any rules in game play.

Hello xsuzannex77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rainbow Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account closed? How much was your balance when it got closed and was it generated from real money or bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

I won the money on 3/12/22 from real money. I sent my documents to which 2 out of 3 was verified has I believe I sent the wrong card not linked to the account but corrected this with the right one on the 4/12/22. I then could not access my account and after emailing, recieved a response less than 12 hours on the 5/12/22 stating they had closed my account for safe gambling reasons.

No information I provided showed proof of what income I recieve to come to this decision and no response as be returned when I have asked where the £200 I rightfully won is by email to the customer care and the complaints departments of the site on the day they closed the account and today (6/12/22)

Could you please advise if you've been self-excluded in any casino in the past and if yes, which one and when exactly?

Dear xsuzannex77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.