Rainbow Spins Casino - The player's account got blocked.

All I want to do is withdraw my winnings. They have locked me out of my account and just keep telling me to contact customer support, which I have. I have sent them every possible means of id from me and my partner but still I hear nothing

Hello Joanne,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rainbow Spins Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that both you and your partner is registered in the casino? Did you both used different payment methods? Did any of you claim any bonuses? Since when is your account blocked exactly?

Looking forward to your answer.

Regards,

Nick

Hi nick

Both mine and my pa

Hi nick

Both mine and my partners cards are registered on my account, they have asked for id from my partner which I have sent and also sent my own again more than once.

Regards

Joanne s****

And also no bonus was added because its only the 1 account

Regards

Joanne s****

Hello Joanne,

Could you please advise how long is the verification going on and since when is your account open?

Please note that verification process may take up to 14 days so if it's been less I would recommend to wait only.

Dear joannehenfrey1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected as the player stopped responding.