Rainbow Spins Casino - Player’s winnings disappeared.

Rainbow Spins, i tried to withdraw my cash winnings of £200 and i was asked to send ID

i sent all ID and approved on the proof of payment and address, i sent driving licence through there secure link, the window that popped up said verification was completed.

well the next day i was locked out of my account, later that evening i was able to log on.

and to my shock my balance was £0

so ive been robbed out of £200

i cannot get any answers as to why

Dear foxy79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with or without an active bonus? If you played with a bonus, please post here a link to the offer you redeemed.

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much foxy79 for your email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello foxy79,

I'm Nick and I'll be assisting you in your case from now on. I would like to ask Rainbow Spins Casino to join us and help us resolve the player's issue.

Thank you both for your help so far

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

We are currently in touch with the casino regarding the complaint, we are waiting now for an answer through e-mail.

Ok thank you

they are trying to say I gambled all my winnings away when I could not even log on to my account on that day.

Hi foxy79!

I am sorry to hear you are having a negative experience with Rainbow Spins.

I have personally passed your query to our Customer Support Team and they will be in contact with you shortly to try and resolve your complaint 🙂

Thanks,

Rainbow Spins Customer Care

Dear Rainbow Spins,

Is it true that the player gambled away his balance? If yes, please send us the betting history to nikolas.b@casino.guru.

We are currently in touch with the casino and waiting for the proof to be provided.

We are still waiting for the casino to get back to us. I'm sorry for the longer waiting time as the comunication goes through more departments and may take longer to get an asnwer from the casino.

The complaint will now be closed as unresolved as we haven't hear from the casino and they could not provide any additonal evidence. The casino can reopen the case anytime if they wish to solve it as the unresolved complaint may negatively affect the casino's rating. I'm really sorry that we weren't able to help you but as the casino is non-responsive there isn't much we can do for you. Please do not hesitate to contact us if you will come across any other trouble in the future.