Rainbow Spins Casino - Player's account has been blocked.

Account blocked when when I login pop up box says self excluded I never asked them to do that

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply.

Best regards,

Kristina

£250

Thank you for your reply, Peter. Have you accumulated your funds with or without an active bonus? Do I understand correctly that you have never requested self-exclusion, nor have you indicated gambling problems?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

time.

Great news! your recent withdrawal for £797.90 has been processed and will land in your bank account within 3 working days.

To continue having fun at Rainbow Spins click here.

Your username is: t***0

If you have any queries please do not hesitate to contact our friendly customer support team:

I never received this

I’m very sorry but you haven’t answered any of my previous questions. Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

never requested self-exclusion, nor have indicated gambling problems?

I have sent you all the information

peterreason3, I went through your complaint again and I noticed that you first mentioned that the casino withheld £250 (or at least you didn't provide any further information on what this value is) and you later claim that you haven't received £797.90. Could you please clarify the dispute value?

Also, did you send me any emails other than the one from yesterday mentioning that you have sent me some information? I am sorry, but as far as I am aware, I haven't received any other emails from you. If there is any other important evidence that would help us support you in this case, please forward it to me as soon as possible so we can move forward with this complaint. Thank you in advance.

Thank you for your email. Do I understand correctly that you are no longer interested in our help? Do I have your permission to close this complaint?

Yes waste of time

Thanks, I will now close your complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.