Raging Bull Slots Casino - Player’s withdrawals have been delayed.

As with my other complaint Sunrise Casino is affiliated with Raging Bull Casino I have yet to receive my withdrawal in the amount of $1528.44 and I am being told that my account is being escalated but this is going on the 12th day of the time frame of 7-10 business days which I was told that all my documents are approved and I should be receiving my withdrawal within 24-48 hrs and that was 4 days ago and no one will return my emails and claim that their is no phone number in which to call to talk to a live representative. This is not right to do customers like this, to take their deposits and keep their winnings for their own good of the so-called casinos that they are running.

Dear Cij196207,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal/cashier history here.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Cij196207,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.