HomeComplaintsRaging Bull Slots Casino - Player’s winnings haven’t been received yet.

Raging Bull Slots Casino - Player’s winnings haven’t been received yet.

Amount: $10,002

Raging Bull Slots Casino
Safety Index:Above average
Submitted: 11 Oct 2023 | Case closed : 30 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from California had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised the player that withdrawal processing times could vary, and suggested waiting at least 14 days from the withdrawal request before filing a complaint. They also extended the complaint response time by 7 days. However, due to the player's lack of response to their inquiries, the team was unable to investigate further and had to reject the complaint.

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6 months ago

I have been trying to make deposit on the casino but it gives me error and i had several emails to ragingbull casino until now nobody answered it i did submitted my identity to kyc for my verification and I have been waiting for nothing

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6 months ago

Dear Kikimene,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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6 months ago

Dear Kikimene,

Have you received your withdrawal from the casino yet?

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6 months ago

Dear Kikimene,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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