Raging Bull Slots Casino - Player's winning withdrawal delayed and a promotion not honored.

So I’m in dispute with this casino forever it took them one month just to verify who I’m and after they denied payment so I lost all off it now i submitted new withdrawal and still again starting from ground 0 everyday I spend at least an hour talking with them everyday getting different answers to my questions I spend some money in that casino I was happy in beginning until was time to cash out . Have all the transcripts for numerous conversations … that’s really sad way to spend time but now I feel like I was robed because they don’t provided services they promised they was very quick to take my money but then is time to pay they just playing games …and not just that they send all kind off bonuses this specific was make 3 deposits and we give you 500 so I finish them and the same day telling me that bonus don’t egoist but at the same time let me to deposit money with that promotion.

Hello ausracastro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request and the casino is not responsible for the lost balance if you decide to play instead.

Looking forward to your answer.

Regards,

Nick

Dear ausracastro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello and thank you so much for helping me .. this casino is bunch off cricks I don’t think anybody get they winnings from them you can win in this casino but you never will be able to get your money. .. I spenders more in this casino what I won during the last 3 month I can’t tell you how much excactly because they giving me just December history .. they robed me from 500 what they promise and took my deposits after the promotion was over they didn’t pay my winnings 2 times .. and the last conversation after so many conversation I had they told me they won’t pay me because off mixed funds or free spins so why they would let me deposit money and give me free spins if they know that would be a problem and for month already just finds some new excuse will send you. First conversations and last what I was able to get because they hang up on me all the time and chat dissapears

 Subject Chat ^_transcript^_ From Customer Support <no-

reply@viphostforyou.com> To: <aus***@yahoo.com>

Date Nov 28, 2023 at 10:18 Dear chnu***,

Transcript:

[2023-11-28 18:51:15] [I'm a bot] Welcome to Live Support! How can we help you today?

[button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button]

[2023-11-28 18:51:15] [chn*** Withdrawal [2023-11-28 18:51:16] [I'm a bot] Don't forget to check out our latest offers on the Promos page from the casino menu.

[2023-11-28 18:51:16] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:

[2023-11-28 18:52:00] [chn***4] Two off my cards are virtual cards and for some reason they not validating my account

[2023-11-28 18:52:01] [I'm a bot] Thank you for coming into contact with us.

[2023-11-28 18:52:01] [I'm a bot] One of our representatives will be with you shortly.

[2023-11-28 18:55:02] [Live Support] Thanks for holding, in the meanwhile, you can play this mini-game: [2023-11-28 18:55:03] [Live Support] <iframe src="https://chat.stackq.com/casinogames/ufo/" style="width:280px;height:255px;-webkit-user-select: none;-ms-user-select: none;user-select: none;" frameborder="0" ></iframe>

[2023-11-28 18:59:04] [Peter Vidic] Welcome and thank you for contacting us. You are chatting with Peter Vidic from Live Chat support.

[2023-11-28 19:01:17] [Peter Vidic] <blockquote class="blockquote"> Two off my cards are virtual cards and for some reason they not validating my account

</blockquote>

Please send in that case e-mail to

documents@ragingbullslots.com including screenshots

documents@ragingbullslots.com including screenshots for verification

[2023-11-28 19:01:40] [Peter Vidic] Please let us know on LiveChat later so that we can prioritize the request for you

[2023-11-28 19:06:01] [chnu****4] Ok so send everything I’d as well ??

[2023-11-28 19:08:49] [Peter Vidic] No only those things that you cannot update in the cashier

[2023-11-28 19:14:52] [Peter Vidic] Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Raging Bull Slots. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.

Chat ID: 7306469

Sincerely,

Live Support Team

[2023-12-24 15:52:44] [I'm a bot] Welcome to Live Support! How can we help you today?

[button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button]

[2023-12-24 15:52:44] [n89***] Withdrawal [2023-12-24 15:52:45] [I'm a bot] Don't forget to check out our latest offers on the Promos page from the casino menu.

[2023-12-24 15:52:45] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:

[2023-12-24 15:52:49] [n89***] Hello

[2023-12-24 15:52:50] [I'm a bot] Thank you for coming into contact with us.

[2023-12-24 15:52:50] [I'm a bot] One of our representatives will be with you shortly.

[2023-12-24 15:55:08] [n89y***m] Waitingm [2023-12-24 15:55:19] [n89y***] waiting

[2023-12-24 15:55:55] [Live Support] Thanks for holding, in the meanwhile, you can play this mini-game: [2023-12-24 15:55:56] [Live Support] <iframe src="https://chat.stackq.com/casinogames/ufo/" style="width:280px;height:255px;-webkit-user-select: none;-ms-user-select: none;user-select: none;" frameborder="0" ></iframe>

[2023-12-24 15:57:03] [n89****rm] Please ones again stop messing with be me

[2023-12-24 16:03:28] [Maggie Nicholson] Welcome and thank you for contacting Casino Support Center. You are chatting with Maggie Nicholson from our Live Chat support.

[2023-12-24 16:07:10] [n89y***m] Hello [2023-12-24 16:07:25] [Maggie Nicholson] Hi, Ausra! I

see you're wondering about withdrawals. Let me look into

see you're wondering about withdrawals. Let me look into that right away!

[2023-12-24 16:07:52] [n89y****m] can you be please explain to me where is my winnings and give me addresses for people who I can file complain [2023-12-24 16:08:25] [Maggie Nicholson] The timeframe's for your withdrawal's revision were surpassed. I'll escalate that right away, so we can get your case into the right team's hands.

[2023-12-24 16:08:34] [Maggie Nicholson] Would you mind confirming your wallet address for me, so the team can have that information on hand when checking your withdrawal?

[2023-12-24 16:08:46] [n89y***] And I just want you to know I’m recording all the. Conversations

[2023-12-24 16:10:26] [Maggie Nicholson] I understand. [2023-12-24 16:11:31] [Maggie Nicholson] My apologies. After reviewing again, I do see the withdrawal is within timeframes.

[2023-12-24 16:11:39] [Maggie Nicholson] Here's the information relevant to your case:

All withdrawal requests are reviewed on a case-by-case basis and approved by the Casino before being sent for payment. The general time frame for withdrawals is 7 business days to be approved, given we have received all required documents and payment method details have been approved. After a withdrawal is approved, we send the funds in approximately 7-10 business days. Once the funds have been sent, the delivery time may vary according to our payment service providers' limitations. [2023-12-24 16:11:46] [n89***m] This is time consuming at not fun at all ..

[2023-12-24 16:11:57] [Maggie Nicholson] Rest assured, Ausra , our teams do their very best to assist you in your withdrawal process in a timely manner. In any case, you can always check back in, and we'll find the best course of action for your case.

[2023-12-24 16:12:36] [n8***m] It was 11 days [2023-12-24 16:12:55] [n89***rm] ti Who you answer for fair practice

[2023-12-24 16:13:57] [n89y***rm] raising bull randomly selected me too maybe you guys don’t like my maiden last name ..

[2023-12-24 16:14:33] [n89y***rm] I was told so many times in hour in a day in 15 minutes nobody ever done nothing

[2023-12-24 16:14:48] [n89y***rm] I provided you all the

 paperwork

paperwork

 [2023-12-24 16:15:20] [****rm] I check the laws and you should not be able not to pay people winnings [2023-12-24 16:15:44] [n89***rm] yoyr company got suited how I many times??

[2023-12-24 16:16:59] [n8****] hello

[2023-12-24 16:18:42] [Maggie Nicholson] I know having patience is hard is your position.

[2023-12-24 16:21:56] [Maggie Nicholson] At the moment, we aren't able to expedite your request. Do you have any other requests for me? I can gladly be here for you to listen to your feedback if that helps you too. [2023-12-24 16:23:20] [Maggie Nicholson] Are you still with us? Would you like to continue this chat? [2023-12-24 16:25:09] [Maggie Nicholson] Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Casino Support Center. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.

Chat ID: 7448792

Sincerely,

Live Support Team

And it’s hours and hours off the same bs conversations .. I started to play online for fun because I really enjoy it but this treatment made me feel less then idiot .. I will try to do the match ofc my receipts how much money I spend in this casino and received nothing just feeling cheeted and robed .

I don’t understand why they comes out off one off the ten best casinos online in any charts should come like we will feed you promises and give you bonuses what you never will be able cash out just to take your money

So I done match from October. 24 when I joined the casino it was my first casino to pick because it was recommended if you will do search on google … so I spended more when 1600 $ because I believed I will get paid that money back .. because I had like 7000 thousand in casino account . You have capacity off space for answers but believe me the amount off correspondence I done you can write a book .. thank you so much for helping me

The update so after 1600 I spended believing that I won so much money and investing time in this place my winnings got confiscated🙁

Hello ausracastro,

Can you please advise why are there 2 different "chat names" during the conversation with the support? Do you own more than 1 account? Can you please send a screenshot showing the status of the verification or clarify which exact documents are verified and which one not?

No maybe it got mixed up with 7 planet chats it just so many off them and I chat with different people every time .. is it any hope to get paid from either off those casinos ??

I have this they took my money again never even send email or nothing 

Nobody is even talking with me looks like chat gpt answers then I try contact them

This is last letter I ever got from them

Thank you ausracastro for all the information provided. As we will need more details to clarify the situation from the casino, your complaint will be now forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you ausracastro for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know why were the players funds confiscated and what can we do to resolve this issue.

Thank you!

Greetings all,

I had the opportunity to review the situation and the win itself stemmed from a free bonus with a $100 maximum cashout which has been paid in full. There was a lot going on I see, what we call "mixing funds" where there were additional free bonuses and cash deposits on top of the bonus balance but the origin of the win is the main issue here. It appears it's as things are as they should be here, it doesn't look like there is much I can do to assist.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Dear ausracastro, as Nick has mentioned I was provided with documentation of the case, and everything has been settled according to the promotional rules. Due to that reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.