Raging Bull Casino - Player’s withdrawal has been delayed.

On November 16, I submitted a request for withdrawl for $2500. I have followed up 4 times and told it has not been approved yet. Customer service keeps saying just another 24-48 hrs- they say this everyday. Please help me

Dear cassicook,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Additionally, I would like to point out, that Raging Bull Casino is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/raging-bull-casino-review-1

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yesterday, I followed up again with them. Now they’re saying that I cannot withdraw with bitcoin because I did not deposit with bitcoin. I don’t see that anywhere in the terms and conditions. I am not able to open up a acceptable checking account I have a chime account but they won’t deposit into that either. I’ll take my money out of it though for sure. They did do an identification verification so that has been all completed.

Thank you very much for your reply, cassicook. Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

the attached states that they have all my payment info

Thank you very much cassicook for your reply. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello cassicook,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Raging Bull Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

We would like to ask Raging Bull Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Greetings all,

I had a good look through your casino communications cassicook and it appears there are 7 different banks you provided information for and there was some confusion regarding this. My Deputy Manager Anabelle will be reaching out to you shortly via email, just follow her instructions and we should be able to get things on track for you.

Best wishes,

Nick and Raging Bull

Hello Nick,

Thank you for your cooperation and response.

Dear cassicook,

in such a case we recommend you follow the casino's representative instructions.

We would appreciate it a lot if you could keep us updated and let us know in case of any development.

We will keep this complaint open until your confirmation regarding successful withdrawal or update.

We are looking forward to hearing news soon.

that was for the original $2000 request that raging bull denies due to banking with chime. The 7 banks were those that are in my area. I requested the $2500 to be paid via Bitcoin as stated in all correspondence. I chose Bitcoin because it was supposed to be easier and quicker for the casino.

Dear cassicook,

Is there any progress regarding communication with Nick's Deputy Manager, Anabelle, who should have contacted you?

Dear cassicook,

This is a standard process when a player can withdraw money from the casino using the same payment method he/she used to deposit. Since you may not have used Bitcoin to deposit, the casino has the right to verify the payment method you used to deposit, in particular, to verify that the payment method used is indeed kept under your name and has not been misused.

Therefore, we recommend you to follow the instructions of the casino, alternatively of the mentioned Anabelle, so that we could move on in this case. If you used this payment method on a deposit, the fact that you requested a withdrawal with another payment method (Bitcoin) does not change the situation.

We would appreciate it a lot if you could keep us updated and let us know in case of any development.

We will keep this complaint open until your confirmation regarding successful withdrawal or update.

Thank you in advance for your patience and understanding.

What if I cannot open an account at sunflower? I deposited with my chime account. Raging bull stated that they cannot deposit to chime. I do not under why they could rake a payment from chime but cannot deposit to chime. Do I need to submit another withdrawal request to my chime account?

Dear cassicook,

From the information and data you have provided to us in this thread, the following facts are apparent:

- none of the screenshots provided shows that the casino has your complete payment details - bank wire payment was cancelled, Bitcoin payment will not be made because you have not used it to deposit in the casino,

- the email from Anabelle only proves that you still have not verified the payment method you used to make the deposit to the casino,

- no one asks you to open an account with another bank,

- nowhere is it proven that you performed an identity verification as you claim,

- the casino representative needs to clarify and verify with you the payment method(s) you used to make the deposit.

If you can prove anything else, please provide us with additional information in this thread (posts are not available/visible to the public), or send it to branislav.b@casino.guru.

However, as I mentioned above, it is an industry-standard that withdrawing from a casino is required through a payment method by which the player has deposited money into the casino. The availability of payment methods depends on several factors, so not all of them may always be available and you need to adjust accordingly.

We recommend you contact Anabelle and try to resolve this issue with her, following her instructions.

Then we would appreciate it a lot if you could keep us updated on any progress.

Hello, cassicook,

If I understand correctly, have you already sent your BTC address to the support team and they plan to pay you the required funds?

Could you please provide us with an update on your issue?

Please also note from your response 3 weeks ago, per Kristin at raging bull,

"That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Dear Nick and Raging Bull Casino,

Could you please let us know about the current situation regarding the processing of the player's withdrawal request? Are you able to state the reason why the withdrawal of the winnings via Bitcoin or another standard payment method is not possible? What steps would you advise for a successful payout?

We would appreciate it a lot if your Deputy Manager, Anabelle, and the support team would better navigate the player towards his satisfaction, so far it seems she is a bit confused by two different requirements from two separate departments of your casino.

Hey all,

Unfortunately you are not eligible for Bitcoin withdrawal cassicook, you are in direct contact with my deputy manager Anabelle and I can see that she has provided you with thorough and complete information. We are merely waiting for you to complete the request so we can move forward on your withdrawals.

If you have any further questions or if something is unclear then please direct your questions to Anabelle via email, she is an expert at what she does and will be happy to assist in any way possible.

Best wishes,

Nick and Raging Bull

Dear cassicook,

Is there any progress in your issue, please? Have you been given any answers or further instructions from Anabelle?

It would be appreciated a lot if you could keep us updated and let us know about any development.

We are looking forward to hearing from you.

I sent you what I emailed Anabelle in the message sent to you 3 days ago. That msg is marked private. It contained all my banking info

The msg started like this:

I am emailing the following to anabelle

ISSUE: Chime’s bank does not have a swift code. What is the alternative means to get my money that I won? I deposited the money I played from by Chime card.

No answers from Anabelle

Dear cassicook,

If any answer is marked as private, it means we chose this option because the post contains a kind of sensitive information, otherwise the message is visible to the public.

In case we chose to mark anything as private, the information can be seen only by us and the casino's representative.

Did you also look at SPAM and other sections of your email box, please?

Hi received an email from Anabelle she says that it doesn’t work with Chime because there’s no swift code. I am waiting for Annabel to tell me if I need to open up an account somewhere else to get my money. This is very frustrating because I’ve been saying that I have a chime account and I’ve been told that raging bull. is not forcing me to open up a new account in order to get my payment.

All I want to know is what steps I need to follow to do this. It’s been going on long enough

Hello, cassicook,

I would like to explain it in more detail.

My notes were related only to the information you provided us until the time I shared the summary above.

From the updated information, it is currently more clear to me.

The casino or its representative probably cannot bypass the rules set by their payment providers.

Have you got any news from Anabelle, please? If there is no other possible option for you to be paid out by the casino with your current payment methods, it is possible you will have to create a new account in another bank, that accepts international transactions.

In case you would like to receive your winnings as soon as possible, it could be a way how to achieve real progress in your issue if the casino cannot make a withdrawal to your Bitcoin account.

Basically I have to open another bank account. That’s the only way I get my money. How long will the turn around time be?

Dear cassicook,

Could you please specify your question in more detail?

It depends on many factors how long it will take overall.

However, if you are already in contact with Anabelle, from our experiences we recommend to players to follow her instructions.

It would be appreciated a lot you could keep us updated in case of any progress on a regular basis.

I will be opening an account when I get my paycheck.

Dear cassicook,

Thank you very much for the update. Let us know please about any development, especially after opening a new bank account and communicating with Anabelle.

I will keep this complaint open until another update. I sincerely hope that your issue will be resolved soon.

I am looking forward to hearing from you.

Hello, cassicook,

Thank you for providing the information. Good to see progress.

I will set the timer by February 2 and will patiently wait for your update.

I sincerely believe If this bank has been recommended and/or approved by Anabelle, we will see your issue resolved soon.

Dear cassicook,

Have you made any progress in solving your problem? Have you already received your payment? We are extending the timer by 7 days.

Please note that if you do not update the status of your complaint within the given time frame, we will reject it.

in addition to requesting the withdrawal online with all my banking information, I emailed Annabel. I told her that I expected an answer on February 2 as to whether it was approved or not. It’s February 4 and I have not heard anything and the transaction is still showing as requested, Just like I did before for two months. Can you please help me get this resolved?

In addition to my withdrawal request, I sent Annabel an email letting her know that I had submitted a request again with a new bank account. I told her that I expected an answer by February 2, it’s not a fourth and I have still not found out whether or not my request has been approved

Hello, Nick and Raging Bull,

Could you please provide us with an update on this issue? Is it possible to speed up the process?

I have not heard from Anabelle

Greetings all,

Apologies, Anabelle has been out sick for a few days but should return after the weekend. I have reviewed all incoming emails from your registered email address cassicook but I am unable to locate any correspondence since the outgoing message that we are unable to process payment to your Adv Safebalance Banking account.

Best wishes,

Nick and Raging Bull

I never received a message or email saying that you could not processed the payment to my Bank of America account. Please see the attachments these are screenshots from today showing that I have a pending withdrawal of $2500 from January 26. There’s also a screenshot that shows all the notifications that I received from raging bowl and if you can tell me when you sent this message saying that you couldn’t process the payment to the Bank of America account I can look that up on my email. But I have received no email correspondence from raging bull since the last bitcoin withdrawal I tried to do. I did exactly as you asked. I set up a new bank account with a swift code. I have used other casinos and cashed out just in the last couple days about $4000 and it has taken literally less than 3 to 4 hours for me to receive my money from those withdrawals. This is a runaround. I want clear and concise instructions as to what I need to do to get my $2500, and why youre supposedly not able to deposit into my Bank of America account. I am no dummy and I would probably spend more at your casino if I could just get this pay out. Buy I’ll be darned if I’m going to deposit any more money with you until I get a pay out – that would be me being a dummy. Please advise

Hello, cassicook,

Did you get any confirmation from Anabelle that it is possible to make a withdrawal via wire transfer to Bank of America?

You provided us with the Raging Bull promotional messages available only in your gaming account. Are you sure that you have not received any email to your email address inbox?

I had an email from Annabel yesterday February 15. I have no idea why my Bank of America withdrawal request was denied. This is ridiculous. I’ve jump through hoops to get a account with a swift code I was told that’s all that I needed I want some answers as to why I can’t collect my money. I really appreciate your help but they me no reason whatsoever why it was denied

Is casino guru affiliated with raging Bull casino?

Close my case I played on my winnings out. Raging bull is a joke. You have café casino and ignition as a five out of 10 is that on this website they are above and beyond than are the raging bull.

Dear cassicook,

Before we close the case, could you please provide me with all your communication with Anabelle?

Greetings all,

After reviewing the communication between cassicook and the casino's representatives provided us by Nick (the player opened an incorrect type of bank account), and based on the facts that she already lost her winnings and asked us for closing the complaint, we have come to the final conclusion.

Unfortunately, in this case, we are forced to reject this complaint due to the loss of the disputed funds.

Although I hope you will not come across a problem like this again, cassicook, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.Guru