The player from Australia had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
I won $58000 on raging bull cash bandits3 & now have been waiting approx 3 months. I can no longer log into my account and it says my email is blacklisted
Dear Rhiannon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela