HomeComplaintsRaging Bull Casino - Player is struggling to withdraw her winnings due to unfinished KYC verification.

Raging Bull Casino - Player is struggling to withdraw her winnings due to unfinished KYC verification.

Amount: $2,500

Raging Bull Casino
Safety Index:Above average
Submitted: 02 Sep 2020 | Case closed : 17 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions.

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3 years ago

Been trying to withdraw my money already sent them all the information they needed and they still wont pay me

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3 years ago

Dear Bethany,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process? Have you accumulated your winnings with or without active bonus? Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Bethany,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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