HomeComplaintsRaging Bull Casino - Player cannot access casino account.

Raging Bull Casino - Player cannot access casino account.

Amount: ??

Raging Bull Casino
Safety Index:Above average
Submitted: 04 Oct 2023 | Case closed : 18 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Missouri had been unable to access her Raging Bull account due to a mismatch in credentials. We had sought clarification regarding any funds being held by the casino, but the player did not respond to our queries. As a result, our ability to investigate further had been hindered and we had no option but to reject the complaint.

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1 year ago

I have played at Raging Bull for a long time. Now all of a sudden I can't even get signed in. My credentials does not match theirs they say . I cannot get into my account at all.

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1 year ago

Dear kitnfrank,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings or there were no remaining funds, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

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1 year ago

Dear kitnfrank,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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