Dear kitnfrank,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings or there were no remaining funds, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply and understanding.
Best regards,
Kristina
Dear kitnfrank,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings or there were no remaining funds, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply and understanding.
Best regards,
Kristina