The player from Russia experiences issues with a deposit made to the casino, having submitted all necessary receipts. After six hours of waiting, the casino promises a quick resolution but is now unresponsive.
R7 Casino - Player's deposit issue is delayed.
Amount: 11,000 руб
R7 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 24m 50s
Case summary
11 hours ago
Public
Public
16 hours ago
Translation
I made a deposit using the details provided by the casino. It has been 6 hours already. I have submitted all the necessary receipts to the casino. However, the casino is ignoring me, promising to resolve the issue quickly, but now they are not responding to my messages at all! Please take action!
Automatic translation:
Public
Public
11 hours ago
Dear yakuboveldar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Casino Guru is examining the case
