R7 Casino - Player's deposit is being confiscated unfairly.

The casino refuses to return my deposit, demanding a 3x wagering requirement, despite the fact that I haven’t used the funds for betting/spin. This condition was not clearly communicated before the deposit. As per Directive 2011/83/EU, I have the right to a refund of unused funds. The casino’s actions violate my consumer rights and transparency regulations. I demand immediate action for the refund, as their behavior seems deceptive.

Hello g7psyfounder,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with R7 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why did you deposit without making any bets?
• When was the last time you spoke to the casino and what was it about?

Please note that the wagering of your deposit is a standard AML Policy in almost every casino. You can find it in their terms and conditions: https://r7.casino/en/contacts/terms-and-conditions to which you agreed to during registration.

Looking forward to your answer.

Regards,

Nick

Hello!

As we informed you in our correspondence on the post, you can withdraw funds to the card with the condition of commission.

Your previous request was cancelled due to technical reasons, please repeat your withdrawal request, as we asked you in the letter to your mail.

The funds were successfully withdrawn to the details specified by the player. We apologize for any inconvenience.

Hello g7psyfounder,

Can you please confirm that the money from the casino has arrived?

Please let us know so we can close the complaint accordingly.

Regards,

Nick

Dear g7psyfounder,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.