The player from the United Kingdom signed up for a casino that accepted her details but later discovered it did not accept UK residents for real money play. After being allowed to deposit and play, she felt that the casino had unfairly taken her money and requested a refund. The Complaints Team concluded that, according to company policy, assistance could not be provided in cases where a player from a restricted jurisdiction registered and lost funds during gameplay. As a result, the complaint was closed without resolution.
R2PBET Casino - Player was able to register and play despite being from a restricted country.
Amount: £25
R2PBET Casino
Safety Index:Fresh casinoSafety Index
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7.7
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Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
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1 month ago
I signed up to a casino to which I filled in all my details stating I’m from England they accepted me gave me a bonus ect.
I then read they do not accept people from the uk and Uk residents are unable to deposit or play with real money.
I was not blocked or refused from signing up and they allowed me to play however they just stole my money.
I want my money back I deposited.
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1 month ago
Dear Alex1012,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the current balance in your casino account? Did you lose your deposit in regular gameplay?
Have you used any VPN or IP-masking software to alter your true location when accessing the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
The balance is 0 I have not used any vpn and inputted all the correct details my address ect that I’m from the uk I have even contacted them direct yes regular game play
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1 month ago
Thank you for your reply.
Please understand that, according to our company policy, we are unable to assist in cases where a player from a restricted jurisdiction successfully registered, deposited funds, and lost them during regular gameplay. We only handle complaints where a player from a restricted jurisdiction was allowed to register, deposit, and play, but upon winning and attempting to withdraw their winnings, the casino blocked the account and confiscated the funds due to the player’s location.
If the primary basis for your request is that the casino should not have allowed you to register and deposit funds, I regret to inform you that we cannot persuade the casino to refund the full amount you lost in regular gameplay. Ultimately, it is at the casino’s discretion to decide whether to issue a refund—either in full, in part, or not at all.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Veronika
