A player from the United Kingdom had complained about losing £2760 within a week at Quinn bet. He had argued that the casino had failed to check his affordability and financial situation before accepting his deposit. Despite his poor credit score and significant debts, the casino only addressed his concerns when he had requested account closure. The player also claimed that the casino had conducted an affordability check under a business name with a surrendered license, without requesting any bank statements or source of funds. We had informed the player that casinos typically required verification only upon withdrawal, and recommended self-exclusion and registration with gamstop for added protection. The player had failed to provide further evidence within the extended deadline, leading us to reject the complaint.
QuinnBet Casino - Player suffers high losses, suspecting violation of RTP regulations.
Amount: £2,760
QuinnBet Casino
Safety Index:Below averageUnjustified complaint
REJECTED
Case summary
Hi,
I signed up to quinn bet within a week of signing up they allowed me to deposit with checking my affordability or my welfare and only on request of closing my account they called me to talk about my gambling issues
Rtp regulations set by government are 99.9% however how do you lose £2760 in 1 week if the rtp is this high this seriously needs to be looked into
They checked my credit score probly for affordability but I don't enter my income etc on there so this would be useless however they would see that I have a very low score and alot of debts but still let me deposit £2760
If I can me my net losses back I would appreciate this but if anything I would like my deposits refunded in full, I have opened a complaint on resolver on this but they have completely ignored me so my last option is to go straight to ukgc
Dear pinanjaz,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
They have failed to check my affordability and welfare too, only when deciding to close my account they decided to check this
They have aslo done an affordability check on my credit file and ignored how full of debt I am, they also used the business name bellbridge consultancy to do this which currently have a surrendered license, they asked for no bank statements source of funds etc.. can you please confirm how do I escalte my complaint if you are unable to help me
Dear pinanjaz,
Unfortunately I believe there is no way to escalate this issue. Casino requires verification only when the player requests a withdrawal. You can try to contact the casino's licensing authorities but I highly doubt that anything will be resolved.
Please, if you have financial problems, mention that or that you have addiction to the casino so they can self-exclude you and prevent you from depositing anything.
I would also recommend to register at gamstop which will at least offer some protection in casinos with UKGC.
Is there anything else we could assist you with?
