QuinnBet Casino - Player is experiencing difficulties withdrawing his winnings.

Quinnbet are refusing to pay out my winnings of £556. They told me I need to reply to the email they sent me on 10th march. I did not receive any email. But they are not having it. And refuse to paye.

Dear kchoudhury78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise if the support explained what the verifications team requires from you? Have you requested the verification team to contact you again? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Thank you. But I have now received my withdrawals. Only because I mentioned IBAS and yourselves. But I should not have to mention anyone to make them process my withdrawals. Sorry for any inconvenience 👍

Dear kchoudhury78,

I'm glad to hear you received your winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru