QuickWin Casino - Player’s withdrawal is being denied.

Hi, can you please see if you have any luck with Quickwin. 10 January $750 request to be withdrawn, 11 Jan $150 requested. Both said successful. Chased up a week later they advised to wait a while longer. After 2 weeks I requested again as the money didn't arrive and it turned back up in my quickwin account. I've tried emailing support - no answer. I've tried the chat at least 10 times, each time either they can't access the system or I get logged out as they are looking into it. Its getting ridiculous. It says I don't need to verify, no other reason has been given for the lack of success. Could you please help!

Dear ironcouch33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If the funds were returned to your casino account there is a chance that the payment wasn't processed by the payment provider. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for? Are there any alternative withdrawal methods that you could use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there. These were my first attempt at withdrawing. I requested a bank transfer. I’ve tried a couple of others but they all default and say I now have to do a wager, and I’m not willing to deposit or bed any further money. My whole history has been deleted, can’t see a thing. Tried to look at another bank transfer again today and it won’t let me without a wager. Very frustrating.

Thanks.

Thank you for your reply, ironcouch33. Do I understand correctly that you see a message regarding the wagering requirements when you try to request a withdrawal? Could you please post a screenshot here? Does it say what amount needs to be wagered?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

Apology I didn't see your reply. After several more emails to the support crew I finally got an answer. They have been sticking with the same line, that a wager x1 was required. I then reviewed my playing account and a bonus was received after I requested my withdrawal, I am now assuming they are requesting the wager from this before actioning my request. I have played more over the weekend to clear the wager, which appears to have allowed me to request my money be withdrawn again. There is now an outstanding $1000 requested which I will keep a close eye on and see if it turns up in my account. Would you still like to see the transcripts?

Thanks for your help.

Since you've successfully requested a withdrawal, there's no need to send anything at the moment. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hi Kristina, the same outcome has occurred with no real explanation. I will forward you the chat transcript from the latest request for answers.

Thank you very much, ironcouch33, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear ironcouch33,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite QuickWin Casino representative to join this conversation.

Dear QuickWin Casino,

Could you please provide more information about player's withdrawal problem?

Thank you in advance,

Mirka

@quickwin here are some of the support requests that have gone nowhere. 12720444 12761548 12625403

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Customer,

Thank you for reaching out.

Please be informed that we sent you an email with the bank information request in order to facilitate the withdrawal quicker. Looking forward to your reply.

Best regards,

QuickWin.com

Dear ironcouch33,

Could you please inform me, if there has been any update regarding your withdrawal process?

Thank you.

Hi Marka, I have sent the requested information and am waiting for with withdrawal to be processed. I will keep you updated.

Thanks.

Dear ironcouch33,

Could you please clarify, if the withdrawal has been processed?

Hi Mirka, yes the money has finally been received. Thanks for your help.

Dear ironcouch33,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru