The player from Greece had experienced withdrawal delays from an online casino. Fortunately, the player later confirmed that the withdrawal had been completed successfully. We marked the complaint as 'resolved'.
QuickWin Casino - Player’s withdrawal is being delayed.
Amount: €475
QuickWin Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
10 months ago
Translation
While I have requested a withdrawal, they keep on stalling day by day. Each time I speak with a representative, the response is the same - that they cannot do anything because they don't have access to the accounts department. I am told to be patient and that their timeline is 2-3 days, which have now passed!
Automatic translation:
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10 months ago
Dear geomet40,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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10 months ago
Translation
It is still pending for 5 days and while I told them why it is not progressing they just say there is a delay.. every time I have gone to verify my account it says that it is not needed and when I spoke and told them to proceed with this process so that it does not existence and other delay in the future I was told your account is not needed.
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9 months ago
Translation
We arrived a week later and still on the sidelines!! I keep asking what is going on and all they say is that there is a delay and that they don't know when it will proceed!! I really don't know what to do shame!! If there was a technical problem it would have been fixed in so many days!!!
Automatic translation:
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9 months ago
I fully understand your frustration, geomet40. However, I will set the timer for an additional 3 days to allow the casino two full weeks to process the payment. If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
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9 months ago
Translation
Thank you very much the withdrawal is complete!! keep up the good work!
Automatic translation:
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9 months ago
Dear geomet40,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
