QuickWin Casino - Player’s winnings haven’t been received yet.

Twice my withdraw of $800 were declined by this casino, the first explanation from the support chat was payment provider error and I was asked to withdrew again and it has been declined once more after waiting nearly a week with no explanation and live chat just keeps saying Zendesk not available to contact them I played 50 dollars and recieved a wager welcome bonus on top and wagered it and could withdraw 800 its been almost two weeks.

Dear Mich85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thankyou I really hope this get resolved

It’s actually passed two weeks I just realised and how do I send additional

screenshots privately to the complaint

Dear Mich85,

Have you received your withdrawal from the casino yet?