HomeComplaintsQuickWin Casino - Player’s struggling to withdraw her winnings.

QuickWin Casino - Player’s struggling to withdraw her winnings.

Amount: €500

QuickWin Casino
Safety Index:Very high
Submitted: 23 Oct 2023 | Case closed : 09 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Ireland was experiencing ongoing issues with withdrawals. Despite having completed a successful verification process, all her withdrawal attempts since October 10th had been cancelled without any notifying emails from the casino. We attempted to assist by asking for additional details, such as her chosen withdrawal method and whether she had contacted the casino. However, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

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1 year ago

My withdrawal keep getting cancelled no email to inform me live chat copy and paste answer's. Made my frist withdrawal on the 10th October which was cancelled due the verification which I have done and has been accepted. Second withdrawal on the 17th of October which has been cancelled made 3rd withdrawal on the 22nd of October .. I'm do confused quickwin casino

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1 year ago

Dear NERO43, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made one successful withdrawal so far? Could you please post a screenshot of your withdrawal history here?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards, 

Kristina

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1 year ago

I have never had a successful withdrawal it's the same one since the 10th of October..there was no bonus ..I got no email to say why

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1 year ago

Thank you for your reply, NERO43. Which payment method to withdraw your winnings have you opted for? Have you tried using any alternative withdrawal methods (if they are available)?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

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1 year ago

Dear NERO43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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