The player from Germany faced ongoing issues with pending deposits since November 18th, involving multiple payment methods with no resolution despite repeated inquiries. She had provided evidence of transactions and received little support, including unresponsiveness from a VIP manager. The Complaints Team had attempted to assist by communicating with the casino, but the case was rejected due to the player's lack of response to requests for additional information and details.
QuickWin Casino - Player’s deposits are delayed.
Amount: €9,000
QuickWin Casino
Safety Index:Very highSafety Index
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9.6
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 hours ago
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3 months ago
Translation
Hello everyone, since November 18th, numerous deposits on my player account have been pending and despite multiple inquiries, nothing has been resolved. These involve different payment methods, but mostly Bytlab Cardiff. Everything has been deducted from my account. The bank says I need to contact the casino. I have written multiple times, providing transaction numbers, receipts, etc. I was always just given the runaround. A few days ago, a VIP manager contacted me, but still, nothing happened. I even messaged him on WhatsApp but received no response. I believe they’re just stalling. Now with Christmas approaching, my money is stuck in limbo and I don't know what else to do. Has anyone ever experienced something like this? Can anyone help me? Best regards
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3 months ago
Dear Kermu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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3 months ago
Translation
At the beginning, all deposits worked. Then one of 500 euros, and not just me, was told that this happens sometimes and takes 1-2 days. Then fewer and fewer deposits worked the first time and I was put off saying that it would be checked and the money would be returned or credited. It started on November 18th up until today, I have asked every day and the answer is: it will take another 1-2 days. In my opinion, that is intentional. I have deposited from different banks using different methods. And the problem is apparently only with me and they are working on it every day. But not even half or anything happens yet. The supposed updates never came once! So I always get in touch and I am put off. Today!!!! I was actually asked again to send my receipts and for the 20th time they are working on them with priority. I was really stupid to trust, because that is the casino's scam. I am very annoyed with myself. If you're playful it's one thing, but if you let yourself be taken for a fool like that, I'm very ashamed.
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3 months ago
Translation
For your information: I have not received an update and the money has not been in my player account or bank account. I contact them regularly. I am being kept waiting and have to send receipts again and again.
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3 months ago
Dear Kermu,
I hope this message finds you well.
Please ensure that all deposits made from different accounts belong to you and were not processed through third-party payments. Additionally, kindly forward the deposit confirmation for the uncredited deposits, along with the complete deposit history from the casino, to nikolas.b@casino.guru for further review.
We look forward to your response.
Best regards,
Nick
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2 months ago
Dear Kermu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
Hello Nick, I've already sent you part of it. More will follow. Thank you very much!
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2 months ago
Thank you Kermu for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 months ago
Translation
Hello Nick, hello Brankslav, because of the financial difficulties I got into, I got help from a lawyer and a bank. Up to now, the deposits have not been posted, neither on the player account nor back on the bank account. I was asked again and again for receipts and was put off. Even with the instant payment method (isx Financial also Cyprus) there are several reviews that the money disappears. The only method that you could use to deposit without problems was Paysafe. Credit card, also Apple Pay, disappears into oblivion. Now I have been able to sort out the most important things and thank you very much for your effort. Please take a closer look at the provider. Everything went well at the beginning, but then.... Kind regards
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2 months ago
Hello, Kermu,
I am sorry to hear about your trouble and apologize for the delay. From now on, I will assist you with the matter. However, after reading the update you provided in your last post, I am not completely sure about the current status of your disputed pending deposits. Therefore, before I invite the casino representative to the thread, I have a question.
Can you please provide me with an update and clarify in more detail what is happening there now?
I can see you mentioned something regarding a lawyer and a bank, and that you have been able to sort out the most important things, but without details. So, since I understand you maybe did not want to share something sensitive here, no worries. If we are talking about any sensitive information, and you would not like to share it publicly, please inform me about it in your next post, and I can mark your post as 'private', so it will be completely hidden from the public, visible only to the involved parties. Just let me know.
If needed or if it suits you better, feel free to reply via email (branislav.b@casino.guru).
Thank you.
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2 months ago
Dear Kermu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Hello, Kermu,
Thank you for the additional information, and I am sorry for the delay.
Your last post is marked 'sensitive', as requested.
Now let's ask the casino for more details.
Dear QuickWin Casino Team,
Could you please look into the player's issue and explain the situation in more detail? What happened there?
If needed, feel free to use my email (branislav.b@casino.guru).
Thank you.
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1 month ago
Hello all,
We had shared an email to Branislav on February 3rd 2025.
We are too waiting for an update.
QuickWin team.
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1 month ago
Greetings all,
I am sorry for the delay.
Dear QuickWin team,
I replied to your email a while ago. Can you please check it and provide the requested information/details?
Thank you.
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1 month ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 month ago
Dear Branislav,
Thank you for the patience.
Kindly be informed that we are checking your reply with priority and we would get back to you as soon as possible.
Best Regards
QuickWin Team
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1 month ago
Alright. No problem, QuickWin Team.
Feel free to inform us when additional details are provided.
Thank you. Looking forward to hearing from you.
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3 weeks ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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3 weeks ago
Dear Branislav,
We would kindly request to check the information provided via email.
For any additional questions please contact us.
Kind Regards,
Quickwin Casino Team
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1 week ago
Dear Kermu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 hours ago
Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime. However, we will need the requested information/details to proceed.
Thank you very much, QuickWin Casino Team, for providing information and cooperation!
Best regards,
Branislav, Casino.Guru
