QuickWin Casino - Player’s deposit is unaccounted for.

open my gaming account on quickwin in 11 November and I make deposit of 1090+1090 means total I make deposit 2180 via UPI but when I didn't get my deposit in my gaming account I go to customer service they told me to wait 24hrs , I wait 24hrs after that again I go for help but they told me to wait 3 days again I wait 3 days then again I go for help but they refused alla time and close chat directly I also complain on email there's also same thing they didn't want to give my money anyhow I have all proof of payment I told through email that I make complaint against quickwin on casino guru but they didn't reply me since 8 days and they didn't give my money return, I understand that how quickwin eat customer money ,

And I paid on this UPI d.bodkia@freecharge

I have all proof like proof of payment and how they treat his users everything

Kindly help me casinoguru

Dear rishu890oo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Sir I contact my bank they told me that merchant received there Payment and we couldn't help you , that's why I am here sir kindly help me

I fully understand your frustration, rishu890oo. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 14 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

They also told me that 3-10 days I got my refund but still I didn't get any kind of refund kindly help me

Dear rishu890oo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.