The player from Austria who deposited 50 Euros and won 160 Euros encountered a problem when trying to withdraw winnings. He did not use a bonus for the deposit.
QuickWin Casino - Player can't withdraw winnings.
Amount: €160
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited 50 euros and won 160, tried to withdraw the money and received the message
I made the deposit without a bonus, can someone explain what this means please
Automatic translation:
Public
Public
1 year ago
Hello sesea,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many bets did you do in what sums?
Please note that most of casino has wagering requirements for deposits (without any bonuses) as well to prevent money laundering so in your case you need to wager 50€ before you can withdraw your money.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Dear sesea,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
