The player from Austria who deposited 50 Euros and won 160 Euros encountered a problem when trying to withdraw winnings. He did not use a bonus for the deposit.
The player from Austria who deposited 50 Euros and won 160 Euros encountered a problem when trying to withdraw winnings. He did not use a bonus for the deposit.
The player from Austria who deposited 50 Euros and won 160 Euros encountered a problem when trying to withdraw winnings. He did not use a bonus for the deposit.
I deposited 50 euros and won 160, tried to withdraw the money and received the message
I made the deposit without a bonus, can someone explain what this means please
ich habe 50 euro einbezahlt und 160 gewonnen, habe versucht das geld abzuheben und erhielt die meldung
ich habe ohne bonus einbezahlt, kann mir wer erklären was das soll bitte
Hello sesea,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many bets did you do in what sums?
Please note that most of casino has wagering requirements for deposits (without any bonuses) as well to prevent money laundering so in your case you need to wager 50€ before you can withdraw your money.
Looking forward to your answer.
Regards,
Nick
Hello sesea,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many bets did you do in what sums?
Please note that most of casino has wagering requirements for deposits (without any bonuses) as well to prevent money laundering so in your case you need to wager 50€ before you can withdraw your money.
Looking forward to your answer.
Regards,
Nick
Dear sesea,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear sesea,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
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