QuickSlot Casino - The player struggles to verify his account.

I have given them all the information i can about my bank account and credit cards from klarna, Yet they wont accept the withdrawls....

Hello Keklolinc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickSlot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I have sent in my bank info wich they approved, but the thing with Klarna is what they are asking for.

They need my full name and card number on the same screenshot and Klarna won't let me screenshot the card info, the pic is all black.

I have sent them what I can from Klarna like the transactions to the casino and the monthly bill showing the transactions to their casino with my name and full adress..

But it does not specify Wich card that was used

And they are asking for my old Klarna credit card aswell that is no longer in use and there is no history on Klarna so I can't find that info.

And when I won these 5k euros the deposit method was my bank account.

Simply denying the withdrawal based of a technicality.

Hello Keklolinc,

Did you try to request your payment provider to give out such document or did you try to reason with the casino that your payment does not allow you to do what they requested?

Dear Keklolinc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.