The player from Sweden had made a withdrawal of 2000 euros. The casino had confirmed the withdrawal and initially stated it would take 1-3 bank days, but later changed this to 1-5 bank days. Despite reaching out to the casino, the player had not received any clear information about the status of the withdrawal. We had advised the player that withdrawals could take up to 14 days and asked for his patience. However, the player did not respond to our follow-up messages, which led us to reject the complaint due to lack of further information.
QuickSlot Casino - Player's withdrawal has been delayed.
Amount: €2,000
QuickSlot Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
On 24-03-05, I withdrew 2000 euros and received an email confirming that my withdrawal had been verified. Initially, they said it would take 1-3 bank days, then they changed it to 1-5 bank days when I inquired about the whereabouts of my money. Yesterday, they wrote
"Hi XXX
We are contacting you from QuickSlot customer support.
If you have not received by end of today12/3, Please contact us again."
This morning, at 06:08, I emailed them to ask where my funds were?
At 14:35 the same day, I still had not received any reply. But they were happy to accept more than 300 euros from me yesterday..
Automatic translation:
Public
Public
9 months ago
Dear haki167,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards
Veronika
