QuickSlot Casino - Player’s withdrawal attempts repeatedly fail.

Made a post about this casino recently, casinoguru asked me to make another complaint when 14 days has gone by. Now it has, ive tried to make 3 seperate withdrawals,each for 2000 euro. They keep telling me to wait 1-3 days, then somehow its 1-5 days. Each time the withdrawal has "failed" on their end. They keep making up bullshit excuses for not giving me my funds, and 3 times it has been transfered back to my gaming account on their site. They are really trying to make me gamble the funds away, they have succeeded with that once before when i tried to make a withdrawal of 800 euro a few months back. Will dump alot of pictures from their horrible horrible customer support service. Bonus! They have agents available 24/7 to them, but somehow it took them more than a day to answer me the first time i waited 6 days and no funds on my bank account. Only to tell me it "failed". Today was the most recent "fail" and they asked me to clear my cookies and cache HAHAHA as if that has ANYTHING to do with a wire transfer from their account to my bank account.

Dear hampusjagnert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise which payment method you have opted for?
• Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Best regards,

Petronela

I have chosen bank transfer SEPA through IBAN, this is the FOURTH time that they have not paid out. My winnings were accumulated without an active bonus, it has now been 20 days since I first requested a withdrawal. Today is the fourth attempt, the fifth day since I made the withdrawal. They say it has been "sent" time and time again but I never receive any money.

They have once again transferred the money to my gaming account, just made a new withdrawal request...

Thank you very much, hampusjagnert, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi hampusjagnert,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear QuickSlot Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the recent withdrawal requests from the player were rejected and when they can expect the last one to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear hampusjagnert, I've managed to contact the casino representative and they informed me that you were asked to choose an alternative payment method, and the money was sent there. Could you please share any comments on this? Please, let me know if you have already received your funds.

Dear hampusjagnert,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.