The player from Sweden faced repeated withdrawal delays for over three weeks. Despite submitting all requested documents and assurances from customer support, his withdrawal remained stalled and the funds kept getting refunded back to his account. We asked the player for additional details about his previous withdrawals and the methods used. The player confirmed his account was now verified and the withdrawal was received. The complaint was marked as resolved.
QuickCasino - Player’s withdrawal is constantly delayed.
Amount: 116,819 kr
QuickCasino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I've been trying to make a withdrawal for over three weeks but even though the customer support chat keeps telling me that I will recieve it within 72 hours the withdrawal just keeps rebounding back to my account. I have sent in all the documents they have asked for, (some of them several times), proof of identity, proof of adress and access to my bank statements. All of my documents were accepted but nothing happens. Customer support just keeps telling me to wait for my withdrawal but it just sits there for a few days and then rebounds back to my account. By now it feels like they are just stalling and waiting for me to just give up. Can you help me please.
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6 months ago
Dear dawwe92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you tried requesting the withdrawal via an alternative withdrawal method?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
Hi,
Thank you for your quick response.
- Yes one time, a withdrawal of 25000SEK
- No, I've used Zimpler for all deposits, my one successful withdrawal and all other withdrawal attempts. (You have to use the same method for deposits and withdrawals)
- No, I never used any bonus.
Kind Regards
David
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6 months ago
Thank you for your reply, dawwe92. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
Do you currently have any pending withdrawal requests?
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6 months ago
Hi, my account is now verified and I've recieved my withdrawal. Thanks alot for your help 🙂
Kind Regards
David
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6 months ago
Dear dawwe92,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
