The player from Sweden had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received at that point. The player mentioned that their account had been KYC verified and they had successfully made several withdrawals in the past. The casino had processed the withdrawal but had not provided a reason for denying it. However, the issue was subsequently resolved, and the player confirmed this resolution. The Complaints Team had marked the complaint as 'resolved'.
Quickbet Casino - Player’s winnings haven’t been received yet.
Amount: €1,100
Quickbet Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
12 months ago
Translation
Quickbet is refusing my withdrawal without providing an explanation.
I have been a long-time customer, making numerous deposits and withdrawals via Trustly.
Now that option is gone, so I've started making deposits with my bank card and withdrawals by bank transfer.
Now my withdrawal is being denied and they aren't giving me any reason as to why this is the case.
Automatic translation:
Public
Public
12 months ago
Dear Stigarson,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
12 months ago
Translation
Hi, thanks for your reply.
my account has been KYC verified for years. Have made several withdrawals from there before.
my withdrawal has been processed by them but they deny it. And they don't answer why they deny it.
Automatic translation:
Public
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11 months ago
Dear Stigarson,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
