The player from Brazil encountered a technical glitch while playing a game in the casino. We closed the complaint per the player's request.
Quickbet Casino - Player encountered a technical glitch in the casino.
Amount: 500 R$
Quickbet Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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10 months ago
Translation
I entered a fictitious value I entered to play in the Quickbet casino and I won 9 spins and in the third spin it gave a good amount and it stopped there I continued playing I won 9 spins and the same way it happened I won a good amount and the spins stopped I don't know the right amount that was going to give In both cases, I contacted support and they said it would be passed on to the person in charge.
Automatic translation:
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10 months ago
Dear Marco1111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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10 months ago
Translation
Good afternoon, Tomás, look, I'm going to send a capture with the date and time and the value given in the third spin of the 9 spins and the other 9 spins, which in the third also gave a good amount and if it had given all the spins, it would have given a much better amount 
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10 months ago
Dear Marco1111,
thanks for the information, however, this is not enough information for us to proceed.
Could you please indicate which game did you play?
Was the amount displayed in the game history also credited to your casino balance, or were the amounts different?
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10 months ago
Translation
Good morning, Tomas, if you saw the catch, the slot machine paid for the deposit I made. I'll send you the catch. Here's the game I caught twice. 
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10 months ago
Thanks for your emails
I checked the screenshots, and the winning scenario has a timestamp on 7:12 and 9:50
with bets of 1.40 BRL and 1.00 BRL.
Was the amount of your winnings for these bets credited to your balance correctly according to your game history? Please let me know.
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10 months ago
Translation
Good morning Tomás, no, it wasn't credited together and it's been a while since I've been contacting support and it just tells me it's in the hands of the person in charge and it doesn't say anything else I sent it to your email capture if you see it I made a deposit that reaches more than 200 real and when I managed to win I made a mistake and it wasn't just once so it's difficult
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10 months ago
Could you please send a screenshot of your game history from the time you made those 2 bets? Please include on the screenshots the bet amount and the results of these bets.
Could you please forward me the emails or other communication from the casino about the issue? I'll await your reply.
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10 months ago
Translation
Tomás, now I tried to enter and I couldn't, it does not open the screen that I could send you 
it stays like this, it doesn't open
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10 months ago
Have you tried to contact casino support and request the game history directly from them? Please let me know about the result.
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10 months ago
Translation
Good morning Tomás, I contacted support but now even support does not respond, I made the request but the quickbet email message says thank you for the question but it does not enter directly with support as I showed you, it does not open anymore so that I can take a capture to send you, now he closed the doors for me to have access to my transactions I don't know what else to do and he doesn't answer the emails I sent and time is passing and they don't solve anything
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10 months ago
Thanks for your messages, but from the screenshots of your game history I am unable to determine what the issue is.
Were the bets and the results that are displayed on your bet history correctly reflected on your casino balance? Is there any record of free spins being credited to your account or any records which winnings come from which spin?
Please understand without any proof we are powerless in confronting the casino with your issue.
Thanks for your reply and understanding.
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10 months ago
Translation
Tomás, if you didn't see that now my earnings are 000.
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10 months ago
Thanks for your emails. I've sent you an email asking for a few clarifications. I'll await your reply.
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10 months ago
Translation
Tomás can close the case, I've gone after it and it's already going to solve it with another way, I didn't want to do that but there's no other solution now the problem is with the Online Casino I've already considered it lost
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10 months ago
Thanks Marco1111 for your message.
We’ll reject this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
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