Queen Casino - Player's winnings confiscated by casino.

On May 21st, New Queen Casino confiscated all of my money due to a violation of their terms of use that I did not remember.

Hello pika0817,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Queen Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What term did you breach? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, since 21:01 on 5/21 (Japan time), I have been unable to log in. I asked what the reason for the violation of the terms and conditions was, but they did not answer. All the money was my own deposit, so there is no bonus. The last time I contacted the casino was on 21:35 on 5/21 (Japan time), and I asked for details on the violation of the terms and conditions, but they did not answer.

That's all, thank you for your help.

Hello pika0817,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Hello, this is how to contact Queen Casino!

Hello pika0817,

The translation seems to be a little unclear. Can you please specify what was the exact reason the casino blocked you - what did they tell you?

Dear pika0817,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.