Qbet Casino - Player’s requesting a full deposit refund.

Jag har utan problem kunnat spela på qbet trots min på grund av spelmissbruk avstängd spelkonto hos deras syster casino Manga. Jag har lämnat in mitt begäran om att få tillbaka mina bortspelade pengar men deras ansvariga avdelning svarar inte. Support däremot svarar på mina email och chat. Hur ska jag göra för att påskynda processen.

Mvh

Dear Lujka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I checked the casino's Responsible Gambling section, and unfortunately, there’s nowhere written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Could you please advise if you have requested a self-exclusion from Qbet Casino directly?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Lujka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Jag har skickat över emal till er.

Thank you for your reply, Lujka. As I already mentioned, just because you have active self-exclusion in a sister casino, it doesn't automatically mean that you will be banned from opening accounts in other sister casinos. Both casinos have a Curacao license which doesn't enforce group self-exclusions like, for example, MGA-licensed casinos do.

I do apologize but if you haven't requested the self-exclusion from Qbet Casino directly we won't be able to help you.

My only advice at this point is to request self-exclusion from this specific casino. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please keep me informed about any further developments. Thank you in advance.

Dear Lujka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hej!

Det har jag gjort.

Lujka1

Has your account been closed?

Dear Lujka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.