The player from India had deposited 1350rs into his casino account, but the funds were not credited. Despite having provided necessary proof and contacted customer service, the issue had remained unresolved after 48 hours. We had recommended that he contact his payment provider for further investigation, as the issue could have taken approximately one month to resolve. We had advised against making any more deposits until the issue was resolved. Due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
Qbet Casino - Player's deposit yet to be credited.
Amount: 1,350 INR
Qbet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
I deposited 1350rs but it didn't get added in my account and their customer support are only saying it will get credited in 24-48 hours I have submitted all the proof but can't get any resolution please help
Public
Public
10 months ago
Dear ToxicRahul69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
