The player from Germany had had an issue with a deposit at Qbet. After he made a deposit through Sofortonline following the launch of a new deposit page, the funds had not reflected in his game account. We had advised the player to contact his payment provider to investigate the issue, as the casino could not intervene in this case. However, the issue had been resolved successfully when Qbet credited the player's payment. Consequently, we had marked this complaint as 'resolved'.
Qbet Casino - Player's deposit not credited to the casino account.
Amount: €178
Qbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Translation
I've been with Qbet for over half a year and everything was good until the 15th of February 2024 when they started a new deposit page named Channeltopay. I made a deposit through my bank as always using Sofortonline, but this time the money was not credited to my game account. In the live chat, I always get the same excuses that it's still going to take some time.
Automatic translation:
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10 months ago
Dear mrbeko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
Translation
The matter has been resolved, qbet has credited my payment. Anyway, thank you for giving it. Kind regards from Berlin...
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mrbeko, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
