The player from Germany deposited money, which was debited from her bank account but not credited to her casino account. We recommended she contact the payment provider to investigate the issue, which could have taken up to a month. The casino's finance department resolved the problem, and the money was credited to the player's account. The complaint was marked as resolved.
Qbet Casino - Player’s deposit is not credited.
Amount: €100
Qbet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hello, I have just made a deposit. It was NOT credited to my player account, but it was debited from my bank account. After researching on the Internet, I found that several players in this casino have experienced problems with instant transfer, where the funds were NOT credited to their player accounts.
Automatic translation:
Public
Public
2 months ago
Dear AttilaY,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
2 months ago
Translation
The casino's finance department was able to solve the problem and the money arrived.
Complaint can be closed. Thank you for your time
Automatic translation:
Public
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2 months ago
Dear AttilaY,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
