Qbet Casino - Player's asking for a deposit refund.

I want casino guru to help me get back my lost money they have let me play on their site even though I have banned me 3 times before for gambling addiction as rules you are not allowed to reopen your account due to gambling addiction I know that qbet.com and ibet.com is the same management they said in the live chat send your documents to ibet.com and then delete them directly the message because I asked what ibet.com? ibet.com has done the right thing by paying back my money when I told them I was banned for gambling addiction they paid my money back it was 2 years ago but qbet.com has let me open my account back 3 times when I still have closed me in the love chat for gambling addiction they said themselves your account is closed and cannot be opened again at my own request but still I managed to open it 3 times played and lost 10000 euros in one day plus interrupted withdrawal I want qbet.com realizes and takes responsibility for its mistake that it's not ok to let me open my account 3 times when I said gambling addiction I want them to at least take responsibility and refund my deposits I'm ready to accept 7000 euros but it's much more I've emailed them but no answer I can move on right them but want to see if casino guru can help me first otherwise I will sue them for a million amounts if they are prepared to pay 7000 euros back then I can let this go just because you are curaco linces does not mean you can n do as you want, there are rules to unshout a gambling addict opening an account over and over again is no responsibility at all are you willing to pay back 7000 euros or should I sue you?

Dear Locbond123456,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs and I found this:

"13.4. Self-Exclusion and Cool off

13.4.1. You may choose to completely exclude yourself from playing any of the Games on our Site. To do so you must login and goto the Self Exclusion page. For residents outside Great Britain or Northern Ireland, you stipulate the period for which you wish to be self-excluded and your account will automatically be reactivated thereafter.

13.4.2. You will not be able to open any account with the Site should you opt for self-exclusion. You will also forfeit any entry into any competition or draw which was entered into prior to such self-exclusion as well as forfeiting any non-cash prizes or invitations which have been granted to you or offered to you prior to such self-exclusion but which have not yet been redeemed or utilised by you (for example, where tickets for an event have been offered but the event is to take place during a self-exclusion period, the invitation is automatically withdrawn upon self- exclusion). Lastly, you will not be receiving any marketing campaigns or personal messages from us until your self-exclusion period expires. This is to prevent gambling being promoted to you in a time where you have taken some time to assess your gambling behaviour."

Could you please forward me the self-exclusion requests that you sent to the casino? Do you still have access to your account?

Also, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru together with your self-exclusion request.

Thank you very much in advance for your reply.

Best regards,

Kristina

unfortunately it was last year and I can't find those messages right now but I know that the casino saves all chat media emails for ibet.com save all and qbet.com save all with but they refuse to answer my emails at all now I can't log in into my casino more but I'm sure they made a mistake and have to pay my money due to gambling addiction and that I demanded money from them last year and I said you can't let me gambling addiction play with you you also belong to ibet.com and I said I'm addicted to gambling close my account immediately they did and they said I can't open my account again it's permanently closed but after about a month I got the urge to play and test if I could open my account again and they did what I should not being able to open again I know if you ask the casino ask them to answer here they have everything saved I am 110% invite qbet.com please

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Översättningsresultat

Översättningsresultat

I know they have a button you turn yourself off with that is not where I had lost and said you must pay back my money you belong to the same group as ibet.com and I am closed there for gambling addiction gambling addiction and you let me play here I have a gambling addiction and then they blocked me directly on the live chat that my account is permanently closed and I won't be able to open again and they will send it on to a department for a refund then I got an email that they don't intend to pay back and they won't open my account again but after about a month I ask in live chat if they could open my account again and they did so they know I'm addicted to gambling and they open my account again let me play lose several thousand euros this wouldn't happen if they wouldn't open my account again I know all the casinos I banned myself from for gambling addiction don't open again so the casino must take their responsibility and correct it and refund my losses and deposits and I haven't found those messages but I know 110% if you ask qbet.com that they have all the messages saved because ibet.com could see that I have banned for gambling abuse so and actually pay back my money and qbet.com don't answer me longer and on live chat they say under investigation it has hurt me financially I took out a loan to be able to play would this problem ever happen if they didn't open my account again I'm banned from every casino I can think of but the ones I asked to open again refuse because of my gambling addiction it's a disease I'm sorry to be free qbet.com I see they haven't taken their players seriously or anything and let a gambling addict lose so much money I want them to refund my money that I have actually deposited and lost the last night I played the deposit was close to 10 thousand euros if they are an honest casino and think about their players take it very seriously and take their mistake and refund my money I want at least 7000 euros back it ä r more but it is the least that they should pay back they have done very wrong please invite qbet.com ask them to send this year's chat message then you can see that they have made big mistakes

I know it's a button they have you turn yourself off but that's not the case in this case... I talk to them in the live chat I want my money back I have a gambling addiction and I'm banned from ibet.com you belong same and they immediately closed my account on live chat and said I'm permanently closed and can't open my account again and I'll send it on to a department, I was going to get in touch via email got an email and said they don't intend to pay back and I said permanently suspended and can't play there anymore but after a few months I ask on live chat if they can open my account again and they did even when they know I'm addicted to gambling I can't find a message but I know that all messages are saved with them as ibet. com saw that I was suspended paid back and I know they can see I have blocked my account for gambling addiction and they have made a mistake made a mistake all casino I am suspended for gambling addiction do not open but qbet.com does and it has hurt

me financially and took a loan to play hsr a gambling addiction and they have not taken their player seriously have and no responsibility at all this is not ok please casino guru invite them ask them about email chat email from last year and you will see that I was banned for gambling addiction and they have to do the right thing now and pay back my losses deposits last night was almost 10 thousand euros I lost and I demand at least that they pay 7000 euros back this would never have happened if they don't open my account again they have to correct their mistakes that all casinos make

I got this from qbet.com this is not fear how they can say like that if i have gamling problem how they can let me reopen my account and lose money If they never reopen my account i never play this is not fear

i got this email from qbet.com

Hello Loc,

Thank you for contacting us regarding your account. 

Please note that we are proactive in identifying gambling problems and we are committed to helping our customers play responsibly.

Having said that, as you have already played through your funds no refund can be provided in this case.

Please note that your account has been closed and you are not permitted to open any new account with us while you already have a closed account. 

We also advise you to kindly go to our responsible gaming page for further advice on responsible gaming, and how to seek help should you require it.

We wish you all the best in the future, please do not hesitate to contact us again should you have any further questions

Thank you for your reply, Locbond123456. Please note that there’s nowhere written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

I am afraid that if you do not have a self-exclusion request and your account has been closed, there is not much more we could do in this case and we cannot ask the casino to refund your deposits. I understand your frustration, but this evidence is necessary for us to proceed with a case like this.

I can only recommend that when applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling problem)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

I said I was suspended from qbet.com for game abuse last year I ask promise chat

if I could reopen they reopened even though I was banned from their site qbet.com

i got this email from qbet.com

Hello Loc,

Thank you for contacting us regarding your account. 

As a responsible gaming Casino, we need to ensure the safety of our players and for this reason please accept this email as confirmation that your query has been reviewed by the relevant department, and they have taken the decision to refund you your net deposits of EUR 584.1 Euro ( €40,534.04 Deposit - €39,949.94 Withdrawal = €584.1 Net Deposit) that you deposit after your account closure request.

Kindly note that your funds are available on your gaming account, and you can proceed with requesting a withdrawal.

Your account will remain closed without the option of being re-opened.

they only counting my astropay but forget counting my bank deposit shuold pay back i think you missunderstand me

Close it i dont neeed help more

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.