The player from Germany lost 800 euros and got immediately blocked by chat advisor afterward. They asked for a bonus and faced the same issue. The player has now appointed a lawyer. The complaint was closed as the player stopped responding.
Qbet Casino - Player has been blocked after losing a bet.
Amount: €800
Qbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I was immediately blocked by the chat advisor after my loss of 800 euros..
It's impossible to win, I asked for a bonus today, registered and was immediately blocked after losing....
People, what is the meaning of this..
I have already appointed a lawyer against this casino ...
I wrote in the chat that I'm appointing a lawyer.. Immediately, I was blocked so that I can't see the transaction and history
Automatic translation:
Public
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1 year ago
Hello michela1996,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Qbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you use any bonus in the casino? Did you have any remaining balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Public
1 year ago
Translation
Account was verified yes
I don't use any bonuses because I always forego bonuses because of sales
after I lost in the chat area they asked for a bonus because I had no credit then they blocked me immediately,,, because I lost 800 euros in 1 hour...
I'll have to wait until I receive an email in the future
Automatic translation:
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1 year ago
Hello michela1996,
Unfortunately, unless you had no remaining balance on your casino account, they had the right to block it without any reason given. It is a common term in almost every single online casino. It would be a different case if you would have money there or a pending withdrawal, but in this case, there is basically nothing that can be done.
Is there anything else we could assist you with?
