The player from Finland had had an issue with wagering a 20 euro deposit and a 100% bonus at an online casino. Despite her attempts to wager and withdraw her 180 euro winnings, the wagering percentage had remained at 0%. After cancelling the bonus, she had lost all her funds. She had also expressed dissatisfaction with the casino's customer service. However, the issue was resolved when the casino had paid her winnings into her bank account. We had advised her to contact our Complaint Resolution Center if she encountered any future issues.
Qbet Casino - Player faced issues with bonus wagering requirements.
Amount: €200
Qbet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hi, I deposited 20 euros at this casino and got a 100% bonus. Wagered this amount in hundreds of bets. I was wondering why the wager is 0% all the time. It didn't move anywhere. I played for many hours. Finally I asked in the chat why nothing is happening. They did not tell any amount, how much should be wagering. I'm really sure the amount was recycled and I wish the owner would actually look into it. I didn't get any replies from the chat. My game account showed 20 euros as a bonus and there was 180 euros to withdraw.
I tried to cash out but it said I should wager 720e all the time. In the end I thought that because that 180e was liftable. I canceled the bonus and all the funds were gone. I also asked this in the chat, but they didn't even answer my question. I'm sure the amount was wagered. You can probably check this from all the bets I made! I think they are cheating with these bonuses.
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2 months ago
Hello Naomii,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Qbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much exactly did you deposit and how much bonus did you receive? Did the casino also void your deposited amount or only the winnings and the bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Hi, thanks for the quick reply. Fortunately, they paid my winnings into my bank account. So this can be decided. Greetings to the casino that the chat should be friendlier and answer the player's questions.
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2 months ago
Dear Naomii,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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