PureWin Casino - Player’s experiencing difficulties contacting casino support.

Sent 6 to 7 emails and tried all possible ways to communicate with casino but no response. Initially they reponded and accepted an issue from their and said escalating to next level, but no further actions been taken. I sent multiple emails but they are least bothered now.

Need to know if any escalation process they have may help?

Dear Suraj,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Why you have been trying to contact casino support? Was your withdrawal delayed? I will be waiting for your reply patiently.

Best regards,

Petronela

Thank you, Suraj, for your reply. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Dear Suraj,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.