PureWin Casino - Player’s deposit has never been credited to their casino account.

I have made a deposit of 3500 INR using NetBanking money got deducted from my bank account but not credited into purewin account. They said deposit got cancelled and may refund or get credited to purewin it's been 2 days and nothing is happening.

Dear shanthan24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, shanthan24, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello shanthan24,

I looked at your complaint and will do my best to help you. I would like to invite PureWin Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

you can close this case thank you casinoguru community my problem is solved I got the amount 3500INR credited into my purewin account but it took 8 long days.

Dear shanthan24,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru