HomeComplaintsPureWin Casino - Player’s criticizing false advertisement of bonus.

PureWin Casino - Player’s criticizing false advertisement of bonus.

Amount: 2,522 INR

PureWin Casino
Safety Index:Below average
Submitted: 26 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from India has tried to wager an advertised bonus without being successful. We’ve rejected this complaint as per the player’s explicit request.

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3 years ago

I have played at pure casino actually I have received the free bonus from youtube giveaways the donor told that it have only one time wagering requirement i have played a lot but the wagering requirements never ended and i have lost the whole money anger before exactly two months

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3 years ago

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

Please understand that in general, casinos accept no responsibility for bonuses advertised by external sources such as affiliated sites or forums. Specially, if you have played your funds already, I’m afraid there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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3 years ago

On the occasion of christmas i have again received four thousand after wagering a lot their was no change in wagering requirement so there is no any benefit by complaining to this casino i think it is third class casino so you can close this complain

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3 years ago

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. 

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