The player from India has deposited funds into his account. Later, the account was suspended for security reasons. The player requested his deposits to be refunded. We closed the complaint as ‘unresolved’ because the casino failed to reply.
PureWin Casino - Player’s account has been closed.
Black points: 15
Amount: 1,600 INR
PureWin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
PureWin Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
Public
Public
4 years ago
Hi sair my 2 deposite faild 800 rs 2 time ... 13 march and 7 april ... I am Contact and chats us pure cashino agent .. 9 april email me successfully creadite your 7 april deposite 800 inr .. I am this time login but login issu .. I am Contact to know my account was closed ... I am request why closed my account?? This cheater team tell me security resone.. I can't tell you why closed to your account.. sair I dont know why closed my account plese refund my mony plese
Public
Public
4 years ago
Dear Asish,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that I understood the whole situation correctly? You have deposited ₹1.600 in to your account. Later the casino closed your account for security reasons, and you claim your deposits to be refunded? I believe we will be able to help you to resolve this unpleasant situation as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
4 years ago
Thank you very much Asish for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
4 years ago
Hello,
I contacted the casino, so hopefully we will receive some answer soon.
Thank you for your patience.
Public
Public
4 years ago
Hi Kristina man plese refund my money because I am poor man deposite some money but cheat my money at pure cashino plese help ...
Public
Public
4 years ago
We would like to ask the Pure Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
4 years ago
Mam what's not reply cashino because cheat all other user money .. this is finely
Public
Public
4 years ago
Hello Asish,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
