The player complains that the withdrawals take so long that he rather reverse them and lose the money. The complaint was rejected as the player stopped responding.
Pure Casino - The player complains about long withdrawals.
Amount: $350
Pure Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Pure Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I want actually way more but they take so long to pay you back your money that you end up reversing your winnings playing it back in I submitted all of the required documents they always claimed that they never get them they are a waste of time and I recommend nobody ever play with them they are so full of shit and I hope that they go out of business.
Public
Public
2 years ago
Hello timothy ,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.
Did you ever withdraw from the casino? Is your account already fully verified? How long have you been exactly waiting for the withdrawal.
Please note that if it's not a long period, then it is entirely up to you whether your reverse the payment or not, the casino is not responsible for your loss in that case.
Looking forward to your answer.
Regards,
Nick
